Terms of service

Digitizing & Artwork File Policy

Our digitizing and artwork fees are intentionally kept low and affordable to cover the cost of preparing designs for production through Salty Sea Threads & More.

All digitized embroidery files, vector artwork, laser-ready files, and other production files prepared for use on our equipment or through our production partners remain the property of Salty Sea Threads & More and are not released to customers as part of the standard digitizing or artwork fee.

Embroidery digitizing is charged per size. Each size requires its own stitch file, and larger designs with higher stitch counts may incur higher digitizing fees.

If a customer requests the release of any production files—including but not limited to embroidery stitch files, vector files, laser files, or print-ready artwork—a $50 file release fee per file will apply. This fee applies to any files prepared or sourced on the customer’s behalf and must be paid in full prior to file delivery.

Customer-Supplied Garment Policy

Salty Sea Threads & More accepts customer-supplied garments and other items at the customer’s own risk. We do not accept liability for damage, misprints, stains, hoop marks, shrinkage, fading, or other issues that may occur during the decoration process. Our production methods—including embroidery, screen printing, heat transfers, and other decorating techniques—involve heat, pressure, and mechanical processes that may affect an item’s appearance or durability.

If a customer-supplied item is damaged during production, Salty Sea Threads & More does not replace or reimburse the item. The item will be returned to the customer as-is with our apology. For this reason, we strongly recommend purchasing garments through Salty Sea Threads & More, as items we supply can be replaced in the event of a production error.

For orders involving multiple identical customer-supplied garments, we strongly recommend decorating one test item and completing a wash test prior to proceeding with the full order. Salty Sea Threads & More is not responsible for fading, shrinking, or other changes that occur after washing or normal wear of customer-owned items.

By submitting an order with customer-supplied items, the customer acknowledges and accepts these terms.

Returns & Exchanges

Due to the personalized nature of our products, all sales are final. Please carefully review spelling, sizing, colors, and customization details before placing your order.

If an issue occurs due to an error on our part, we will gladly work with you to correct the issue. Refunds or replacements will not be issued for customer-approved designs, spelling errors, sizing selections, or preference-based decisions.

Turnaround Times

All turnaround times are estimates and may change due to unforeseen circumstances such as supply chain delays, equipment issues, or personal emergencies. We will always make a reasonable effort to communicate any changes to your timeline as soon as possible.

If you require your order by a specific date, this must be communicated at the time of ordering. While we will make every effort to meet requested deadlines, completion by a specific date cannot be guaranteed without prior approval.

Rush Orders

Rush order services may be available for an additional fee and are subject to approval based on current workload and production capacity.

Approved rush orders are subject to a 15% surcharge on the total job cost, with a minimum rush fee of $15. Rush fees are non-refundable once production has begun.

Payments

Full payment is required before production begins. Orders will not be scheduled and materials will not be ordered until payment has been received in full.